Treating Customers Fairly - How we work

Treating customers fairly (TCF) is at the heart of everything we do at Blossom. Through TCF, we aim to deliver improved outcomes for consumers. The regulators six consumer outcomes explain what we want TCF to achieve for consumers.

The six TCF outcomes

Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

To find out more, please call or email us.

Contact Us

17 Horseshoe Business Park
Upper Lye Lane
Bricket Wood
St Albans
Herts
AL2 3TA

Tel: 01923 517 117
Fax: 01923 856 877

jason@blossomfinancial.co.uk